I don't like the fact that other jewelers know to stay far away from this store. I'm going to stick with my little local shop from now on.
While the woman helping me was friendly, the jeweler in charge of repairs quoted me a 307.00 dollar price to have my platinum prongs re-tipped because he'd have to remove the stone from the setting. He told me to call him back if I wanted to schedule the repair for three days from then - his earliest appointment. It seemed pricy, but I figured that would mean a good job. So I called back while I was still in the parking lot. The new 'next appointment' would be in TWO WEEKS! How did it go from Friday to TWO SATURDAYS FROM NOW in less than thirty seconds?
While I did purchase a diamond ring at this store I almost walked out because of the lack of anyone acknowledging our presence for at least 10- 15 minutes. I stayed in one spot in the front of the store the entire time and while I admit all the salesmen were busy with other customers it would be nice if they at least had a book to sign in or someone to greet you and tell you how many people are in front of you. There was at least one other couple waiting and the staff didn't seem to know who came in first and who was the next person to be helped. Terrible system.
I went to a local jeweler who took a way closer look at my ring than did Jared's technician, and quoted me (with full platinum) less than half the price, also telling me that he could do the repairs with a laser and not have to remove my stone from the setting. He said that Jared is famous for doing unnecessary steps to a ring in order to jack the price up. He will have my ring done in less than two days!
When a customer sits in front of a case of diamond wedding bands "What is your price range?"should NEVER be your first question!
I'd like to start off saying that I have been using Jared's for around 10 years without any issues. Always a good experience up until I started coming to this Jared's in particular. The wait is always at least 10-15 minutes longer than they tell you, the majority of the staff is very friendly ,but also very pushy with sales and lacking knowledge. I would recommend either finding a different Jared's or using a different jewelry store altogether.
Went into store to buy omega speed master and a gold chain walked around multiple times wasn't even greeted or acknowledged went to a small business jeweler and got what I needed instead
Hey manager, change ALL of the lights that are out over the diamond area/rest of your dark store if you want me to see what I might buy. Seriously??!!!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Lake Grove, New York. Jared The Galleria Of Jewelry is located at 150 New Moriches Rd, Lake Grove, NY 11755, USA.
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